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FAQ

  • How do I accept a deposit on an invoice?
  • How do I add a discount to an invoice?
  • How do I access NAB Bookkeeper via the NAB app once I’ve signed up?
  • How do I cancel my NAB Bookkeeper subscription via the NAB app?
  • How do I sign up for NAB Bookkeeper via the NAB app?
  • Why did I receive an error message "Error occurred while sending invoice. Please try again later"?
  • What are the numbers displayed under the 'Draft', 'Sent', 'Cancelled' and 'Approved' blocks?
  • Why do invoices generated by NAB Bookkeeper request my customers to call me to verify the account details in payment requests?
  • How do I find overdue and unpaid invoices?
  • How do I convert a quote to an invoice?
  • What happens if I unlink my default invoice payment account?
  • Why do I see an “Account Unlinked” message where the account balance should be?
  • How do I exclude an account from my tax calculations and financial reports?
  • How do I record an income or expense paid using cash or with a non-NAB Bookkeeper account?
  • How do I edit the information on an uploaded receipt?
  • How do I cancel my NAB Bookkeeper subscription?
  • How do I access NAB Bookkeeper once I’ve signed up?
  • What are eligible accounts for NAB Bookkeeper when I sign up?
  • Is NAB Bookkeeper available for all industries?
  • Who qualifies as a business owner?
  • Who is eligible to sign up for NAB Bookkeeper?
  • Are there any fees associated with NAB Bookkeeper?
  • How do I record interest payments on a loan?
  • How do I record loan fees?
  • How do I record loan repayments?
  • What is depreciation?
  • What is a liability?
  • Where can I see my assets and liabilities on my Chart of Accounts?
  • How do I search my assets and liabilities?
  • How do I view all assets and liabilities?
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